Recently, the Natural Resources and Urban-Rural Development Bureau of Hongshan District received a "12345 Mayor's Hotline" Government Affairs Supervision Form. A citizen praised the staff of the Real Estate Registration Center in a "special" way for their professional guidance and enthusiastic service during the process of handling real estate registration, which made her feel comfortable, satisfactory and reassured.

As a matter of fact, Ms. Yu has recently applied for real estate registration at the Real Estate Registration Center of the Natural Resources and Urban-Rural Development Bureau of Hongshan District. In order to shorten her waiting time in line, the staff of the service window recommended her to use the "E Hui Ban APP" for online registration and patiently guided her operation. When she encountered difficulties in the online tax payment process, the staff from "Help You" service teams at the hall immediately discovered the problem and actively helped her find a solution. She was deeply moved by the warmth and efficiency of the real estate registration service in Hongshan District. Subsequently, she dialed "12345" and spoke highly of the meticulous and responsible work style of the window staff. This special "letter of thanks" not only shows the recognition of the people for the thoughtful service provided by the real estate registration staff, but also demonstrates the people's trust and encouragement for real estate registration.

It is learned that in order to promote the smooth transition towards this new tax policy, the Real Estate Registration Center of the Natural Resources and Urban-Rural Development Bureau of Hongshan District has taken multiple measures to cope with the surge in registration business. First, they started using the tidal window. They quickly activated the emergency plan based on the on-site situation in the hall, dispatched key staff members to provide assistance, and added multiple service windows to improve work efficiency. Second, they provided reasonable redirection and guidance. To be specific, they gave full play to the advantages of online platforms and guided the public to handle business online or use self-service all-in-one machines based on their needs, so as to alleviate the pressure at the window. Third, they stepped up patrol efforts. They arranged "Help You" service teams to patrol the hall and timely answered questions raised by people for better communication and coordination. While ensuring the smooth and orderly operation of the window, the Natural Resources and Urban-Rural Development Bureau of Hongshan District has always upheld the original intention of serving the people and provided meticulous, practical and thoughtful services for enterprises and the people.

The bureau will continue to practice the "people-centered" concept with concrete actions, continuously improve the brand influence of Hongshan real estate registration service, and help create a first-class business environment.